Ak11's Terms & Conditions

Ak11 (ak11.online) is an online Sports Betting and gaming platform serving users in Bangladesh and beyond. By using this platform, you confirm that you are at least 18 years of age and that online betting is legal in your country.

Ak11's Terms & Conditions, Privacy Policy, and Responsible Gaming Policy together form our complete legal framework. These three documents complement each other and should be read together.

• These terms and conditions are available in both English and Bangla. In the event of any conflict, the English version shall prevail.
• ak11 reserves the right to update these terms and conditions at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms.
• If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue to apply.
• By using ak11's services, you are acting on your own judgment and at your own risk.

You must be 18 years of age or older to open an account with ak11. This platform is strictly prohibited for minors. All information provided during registration must be accurate, complete, and your own.

Each person may only register one account. If multiple accounts are found belonging to the same individual, all accounts will be closed and any deposited funds may be forfeited.

• You must provide your correct name, date of birth, address, and mobile number when opening an account.
• Withdrawals will be restricted until identity verification (KYC) is completed.
• Keeping your password confidential is your responsibility. You are accountable for all activity on your account.
• Sharing or transferring your account to a third party is strictly prohibited.
• Citizens of countries where online betting is prohibited are not eligible to register.

Ak11 offers several methods for depositing and withdrawing funds. All transactions are completed through secure encryption.

• Account verification (KYC) must be completed before making a withdrawal.
• Withdrawal requests will only be processed using the same method used for the original deposit.
• Withdrawal requests may be held if bonus wagering requirements have not been met.
• ak11 sets the maximum daily withdrawal limit, which is subject to change.

Ak11 offers a variety of bonuses and promotional offers for both new and existing members. Each bonus has its own terms and conditions, which should be read carefully before claiming.

• The welcome bonus is only available on your first deposit.
• Each bonus has a wagering requirement that must be met before any withdrawal can be made.
• Bonus funds cannot be withdrawn directly — they can only be used for betting.
• Claiming bonuses from multiple accounts under the same household or IP address is strictly prohibited.
• ak11 reserves the right to void any bonus if misuse is suspected.
• Cashback offers are generally credited to your account within 7 days.

There are certain rules you must follow when betting on ak11. These rules apply equally to all members and are in place to maintain a fair betting environment.

• Once a bet is confirmed, it cannot be cancelled or changed.
• Pre-match bets are no longer accepted once a match has kicked off.
• Odds in live betting can change at any time.
• If an event is cancelled or postponed, the bet will be voided and the stake returned.
• ak11 reserves the right to void any bets placed at incorrect odds due to a technical error.
• ak11 sets the maximum stake per bet, which may vary depending on the sport or event.

Ak11 is committed to maintaining a fair and secure platform. The following activities are strictly prohibited and may result in account termination.

• Creating multiple accounts to claim bonus benefits.
• Using betting bots or automated software.
• Betting using match-fixing arrangements or insider information.
• Depositing funds from illegal sources (money laundering).
• Exploiting system vulnerabilities or bugs.
• Attempting unauthorized access to another member's account.
• Registering under a false identity or bypassing the KYC process.

Ak11 reserves the right to suspend or permanently close any member's account for the following reasons.

• For violating any clause of the Terms & Conditions.
• If KYC verification fails or false information is found.
• Accounts that have been inactive for an extended period (typically 12 months).
• In compliance with a court order or government directive.
• When a member voluntarily submits a self-exclusion request.

You may close your account at any time by contacting our support team. Please make sure to withdraw any available balance before your account is closed.

Ak11 strives to provide the most reliable service possible, but is not liable for the following.

• Bets missed due to internet disconnection or technical issues.
• Issues caused by delays from third-party services (payment gateways).
• Account losses resulting from the user's own negligence.
• Unexpected server downtime or scheduled maintenance periods.

Ak11 takes the protection of your personal information seriously. The collection, storage, and use of your data are governed by our privacy policy. For more details, please visit our Privacy Policy View page.

• Your information is never sold to third parties.
• Your information will not be shared with anyone unless required by law.
• All data transfers are protected with SSL encryption.

Ak11 reserves the right to update these terms and conditions at any time. Members will be notified of significant changes via their registered email or through a platform notice. Continued use of the platform following any update constitutes acceptance of the revised terms.

If you have any questions or concerns about these Terms & Conditions, please get in touch with us:

• Email: support@ak11.online
• Live Chat: Available directly on the platform (24/7)